thermalsatsuma: (Default)
[personal profile] thermalsatsuma
I'd actually decided on the tv and blu-ray player that we wanted last week and had put them in my (I imagine rather big) shopping basket at Amazon but couldn't quite bring myself to check them out. I noticed today that the price had dropped, and it was already by far the cheapest price that I had seen anywhere, so I girded my metaphorical loins and clicked the appropriate buttons to set my purchase into effect.

A short while later I received an email to say that there was a problem with the payment, so I surmised that the credit card company had put a block on due to the amount. My surmise was indeed correct and the phone rang with a nice Indian lady from the fraud department. She asked me a few questions to establish that I was indeed me, and not somebody who had broken into the house to sit by the landline phone waiting for it to ring. The only problem was that I couldn't remember the 'memorable place' question of the security checklist as I hadn't had cause to recall it for several years. I took two stabs at it, and it was only as she transferred me to another department that it actually came back to me. Doh.

Anyhoo, my identity being identified, I was transferred back to the fraud department who went through the transactions to identify the problem. Amusingly enough (for some values of the word amusing) it wasn't the expensive telly that had triggered the alert, nor the slightly less expensive blu-ray player, but it was in fact the single blu-ray disc of 'Watchmen' that I had ordered at the same time. Doh. Again.

Anyhoo again, it was all sorted out and approved and now everything is in transit, so hurrah!
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thermalsatsuma: (Default)

September 2010


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